Shipping & Returns

We ship all across India but the shipping costs and timelines vary with your location
We ship 4-5 business days from the date we receive the order. You will receive an email with all the details once the order is shipped
Please provide the correct postal address so there are no delays in your shipping (pincode, mobile number, etc.)
There are a few shipping options that we provide:

1. Local (within Hyderabad & Secunderabad) is made through Porter/Dunzo
2. Shipping outside Hyderabad/Secunderabad area is done with DTDC as we've had great success with them

Incase your pincode is non-deliverable, we will contact you for another location or make a full refund

We do not accept any returns and exchange of our ceramic products bought from our website and any custom orders
Once an order has been completed and delivered, it cannot be returned or refunded
The ONLY exception is that we will issue a refund is if your pincode/location can't be serviced by any of the shipping companies, or in the case of damages/breakages/incorrect item(s)
Ceramics are fragile in nature and this policy is to ensure that our business doesn't suffer by fake refund requests
Shipping costs are non-refundable

We accept refund requests in the case of damages/breakages/incorrect item(s)
In order to process your refund, please record a video of the unboxing of your order 'immediately' after receiving it and email it to us on sargapottery@gmail.com within 24 hours from when you received the order
You can always delete the video in case everything is in good condition
Any refund requests after that will not be entertained

In the case a product arrives at your doorstep damaged/broken/chipped, I can replace it with the same piece - please write to us at sargapottery@gmail.com, and I'll help you. In case the same piece isn't in-stock, I can make more for you - the production time is between 3-4 weeks
The shipping cost needs to be borne by the customer in this case